Since I’ve had several requests for more information on this, I thought I’d get back into my blogging by addressing this topic.
There are 2 ways to get this functionality. And I believe there are Pros and Cons to each approach. Both methods require that you have licensing on the system for IMAP access.
For Either Method :
First, create a new Class of Service in Unity Connection. Duplicate your default settings. Under ‘Licensed Features’ check ‘Allow Users to Access Voice Mail Using an IMAP Client’ and select ‘Allow Users to Access Message Bodies’.
Save the Class of Service. If you have sufficient licensing, you can just change the default Class of Service and skip the next step.
Next you will need to select which users will have this feature by selecting their Alias under Users and
changing ‘Class of Service’ to whatever you named the class you just created.
At this point you may need to change the Web Application password for the user account. Or at least set the password not to require changing at login. This is the password that will be used to access the server.
Method 1 : Configuring another account on the mail client
This is probably the easier of the two options to implement. But with multiple users it can also be the most time consuming.
Simple change the settings on the users email client.
Create a new account with the following settings :
Type : IMAP
Server : UnityConnectionIP
User Name : (Unity Alias)
Password : (Unity Alias Password)
Then you will probably want to configure rules that copy the incoming messges to the users inbox.
Copying is important since if you move it, the voicemail will be removed from the users phone as well.
Method 2: Forwarding voicemails to the primary mail server
This method is a little more difficult and requires an extra server. As it is more in-depth I’ll address it in my next post.